Question 1

Which Plan to Choose

Accepted Answer

Free — 1 staff member, 100 customers, online booking, basic CRM. For trying things out and for one-chair salons.

Starter (₺990/month) — 3 staff members, 1,000 customers, POS, SMS reminders, stock management.

Pro (₺1,690/month) — 10 staff members, AI assistant, automation, multi-currency. The most popular plan.

Pro+

Question 2

How to Create an Appointment

Accepted Answer

There are three ways in:

1. Click a slot in the calendar. The fastest route — click an empty slot, pick the customer and service in the small form, and save.

2. The + New appointment button. The large button at the top right — for multi-staff bookings (hair and nails at the same time, say) and multi-service bookings.

Question 3

Two-Factor Authentication

Accepted Answer

Two-factor authentication asks for a six-digit code at every sign-in, so your account survives even a stolen password.

1. Settings → Profile → 2FA → turn it on.

2. Choose a method.
- TOTP (recommended) — Google Authenticator, 1Password, Authy.
- SMS — a fallback; weak against SIM-swap attacks.

3. QR code. Scan it wi

Question 4

How to Add a Customer

Accepted Answer

One customer. Customers → + New customer → name, phone (required), email. Birthday and gender are optional but useful for marketing segments.

Bulk import. Customers → Import → upload a CSV or Excel file → map the fields → import. Ten thousand records take about 30 seconds.

Automatically. Anyone who books online becom

Question 5

KVKK / GDPR Consent

Accepted Answer

KVKK (Türkiye) and GDPR (EU) both require the customer to consent to how their data is used.

1. Settings → Privacy → Privacy notice.

A standard template is provided; paste in your own wording if you have it.

2. The booking flow. Booking online requires a tick: “I have read and accept the privacy notice.”

3. Marketi

Question 6

No-show Policy

Accepted Answer

A no-show fee is charged automatically when a customer does not turn up.

1. Turn it on under Settings → Appointments → No-show fee.

2. Amount. A flat sum (₺100, say) or a percentage of the service price (50%, say).

3. Threshold. How many hours before the appointment a cancellation still avoids the fee (two hours, fo

Question 7

How to Create a Glanevo Account

Accepted Answer

1. Go to the sign-up page. Open [panel.glanevo.com/kayit](https://panel.glanevo.com/kayit).

2. Fill in your details. Email, a strong password and your salon's name. You can change the name later.

3. Verify your email. A six-digit code lands in your inbox. Enter it within 10 minutes to confirm.

4. Pick a plan. The 14

Question 8

Shift & Time-off Management

Accepted Answer

The shift plan. Staff → Shifts → weekly view.

One-click shifts: click an empty cell and set the hours. Drag to extend.

Recurring shifts. Copy this week's plan into every following week automatically.

Time off. Staff → Time-off request → dates and reason → manager approval → the calendar greys out.

Breaks. Define a

Question 9

Creating a Campaign

Accepted Answer

1. Marketing → Campaigns → + New.

2. Pick a channel. SMS, email, WhatsApp, or push (mobile).

3. Audience. Everyone, or a segment (“VIP”, “no visit in 60 days”).

4. Content. Choose a template or write your own, using variables such as {name} and {loyalty points}.

5. Send time. Now, scheduled, or repeating monthly.

Question 10

Activate Online Booking

Accepted Answer

1. Publish your services. Settings → Services → every service you want bookable must be marked “Visible online”.

2. Booking settings. Settings → Booking →
- Lead time (at least two hours ahead, for example).
- Cancellation window (24 hours before).
- Deposit (50% up front, or none).
- No-show fee.

3. Share the link.

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