Terms of Use

These terms govern the contract between Glanevo SRL, Str. Nicolae Corneanu nr. 18, Caransebeș, Caraș-Severin County, Romania, CUI 40041255, Trade Register No. J2018000646113 ("Glanevo"), and the person who creates an account for a salon (the "Customer").

Glanevo is sold to salons, companies and freelance or self-employed professionals, for professional use. When creating the account, the Customer confirms that it is acting for its business, trade or profession. Glanevo does not conclude contracts with consumers; the rules on distance contracts with consumers, including the 14-day right of withdrawal, therefore do not apply to this contract.

The contract is concluded online, in the language of the site you use, in these steps: (1) you fill in the sign-up form; (2) you check your details — you can correct any input error directly in the form fields before you confirm; (3) you accept these terms, which include the Data Processing Agreement, and — expressly and separately — the clauses listed in section 18; (4) you confirm and verify your e-mail address with the code we send you. After the verification we confirm by e-mail that your account has been created.

These terms are published on this page with the date of their last update, in a form you can store and print; earlier versions are available on request. Glanevo has not signed up to any code of conduct. If a translation differs from the Romanian version, the Romanian version prevails.

Glanevo provides multi-tenant software as a service (SaaS) for beauty and wellness businesses. What is included depends on your plan, the modules you enable and the product version. The website, the salon panel and the mobile apps are part of the service.

You must provide accurate registration details, keep your login credentials safe and are responsible for activity under your account. Tell us promptly if you suspect unauthorised access.

Every plan includes a 14-day free trial, without a card. After the trial, the subscription is paid in advance for monthly or annual billing periods. The contract runs for an indefinite period and continues from one billing period to the next until it ends; we send you an e-mail before each billing period is charged.

You can cancel at any time in the panel. Cancellation takes effect at the end of the billing period already paid, and the service remains available until then. Amounts paid for the current billing period are not refunded if you cancel early — this is the only financial consequence of ending the contract early; we charge no other early-termination fees and no switching charges. Billing errors, such as a double charge, are corrected on request (see the Delivery & Refund Terms).

The prices shown on the site do not include VAT. For customers established in Romania we add VAT at the standard rate of 21% (Art. 291(1) of the Romanian Fiscal Code). Customers that are taxable persons established in another EU Member State and give us a valid VAT number are invoiced without VAT, under the reverse-charge mechanism, because the place of supply is in their Member State (Art. 278(2) of the Fiscal Code).

We may change prices with at least 30 days' notice. A new price applies from the next billing period; if you do not agree, you can cancel before it applies.

For the data you enter about your salon's clients and staff, you are the controller and Glanevo is your processor. The Data Processing Agreement forms part of this contract (Art. 28(3) GDPR; Art. 1201 of the Romanian Civil Code) and is accepted together with these terms. You are responsible for processing those data lawfully, including informing your clients and, where required, obtaining their consent for health data.

Glanevo hosts content published by salons — pages, texts, photos, prices and replies to reviews — and reviews written by clients. Illegal content, and content that infringes the rights of others, including publishing another person's personal data without a legal basis, is not allowed.

Anyone can report content they consider illegal: with the “Report illegal content” link next to each review or, for any other content, by writing to legal@glanevo.com. A report should include the reasons why you consider the content illegal, its exact URL, your name and e-mail address (not required for reports of child sexual abuse material) and a statement that, to the best of your knowledge, the information is accurate and complete. We confirm receipt without undue delay, decide objectively, and tell you our decision, whether we used automated means and how you can challenge it (Art. 16 of Regulation (EU) 2022/2065). If we become aware of information giving rise to a suspicion of a criminal offence that threatens a person's life or safety, we inform the competent authorities (Art. 18).

Only customers who had an appointment at a salon can review it, and only through the personal invitation link we send after the appointment; each link can be used once. All verified reviews are published; the salon cannot delete or hide them, it can only reply.

Glanevo, not the salon, decides whether a review or a salon's reply is removed. We remove content only if it is illegal or breaks these rules: no insults or threats, no personal data shared without permission, no fake reviews and no spam. Reviews flagged by our spam filter are briefly checked by Glanevo before they appear. Removal decisions are taken by a Glanevo employee.

Anyone can report illegal content with the “Report illegal content” link next to each review. We confirm every report by email and tell the person who sent it our decision.

If we remove your review, we tell you by email and give our reasons. If you believe the decision is wrong, you can appeal by writing to legal@glanevo.com, our single point of contact under the Digital Services Act (see the Legal Notice). Your right to go to court or to the competent authorities is not affected.

You may not use the service unlawfully, try to breach its security, abuse the infrastructure, reverse engineer it except where the law allows, or interfere with other customers. Section 11 explains what happens if these rules are broken.

Glanevo may suspend or restrict the Customer's account, the service or a piece of the Customer's content only if the Customer breaks the law or these terms, or does not pay — after prior notice, unless the situation is urgent. We tell you in writing the decision, its duration and scope, the facts and the legal or contractual ground on which it is based, whether automated means were used, and how you can challenge it: by writing to legal@glanevo.com and before the courts (Art. 17 of Regulation (EU) 2022/2065).

Either party may terminate the contract with 30 days' written notice; the Customer can also end it at any time by cancelling (section 5). If a party seriously breaches the contract and does not remedy the breach within 14 days of being notified, the other party may terminate it.

This section applies under Regulation (EU) 2023/2854 (Data Act).

(a) You can ask at any time, with a notice period of at most two months, to switch to another provider, to move your data to your own infrastructure or to have your data deleted.

(b) After the notice period, a transition period of at most 30 calendar days follows, during which the service continues. We give reasonable assistance to you and to third parties you appoint, inform you of known risks to the continuity of the service and keep a high level of data security.

(c) We give you the information you need for your exit strategy.

(d) Exportable data: all data you have entered or that your salon's activity has generated directly in the service — clients, appointments, services and prices, sales and payments, stock, staff and shifts, reviews and replies, and uploaded files — in structured, commonly used and machine-readable formats. Only internal operating data of the platform (system configurations, technical logs, internal models and parameters) whose disclosure would reveal trade secrets are excluded.

(e) The contract ends when the switch has been completed successfully or, if you ask for deletion instead of a switch, at the end of the notice period; we notify you when it ends.

(f) After the transition period you have at least 30 calendar days to retrieve your data. We delete or anonymise your personal data once you ask us to, except data we are required by law to keep; data is not erased automatically when the contract ends.

(g) We charge no switching fees.

The jurisdiction to which our infrastructure is subject and our measures against access by authorities from outside the EU are described on the Trust & Security page (Art. 28 of the Data Act).

We aim for high availability (for example a 99.9% uptime target), but this is an objective, not a guarantee; scheduled maintenance and events beyond our reasonable control are excluded.

Glanevo is liable for damage caused to the Customer by failing to perform the contract. To the extent permitted by law, Glanevo's total liability is limited to the amounts the Customer paid for the service in the 12 months before the event that caused the damage, and Glanevo is not liable for loss of profit or for indirect damage. These limits do not apply to damage caused intentionally or through gross negligence (Art. 1355(1) of the Romanian Civil Code), or to damage to a person's physical integrity or health (Art. 1355(3)).

Keep copies of the data that are essential for your business, using the export function.

Glanevo's trademarks, software, design and documentation belong to Glanevo or its licensors. Copying, distributing or reverse engineering them without permission is prohibited.

We tell you by e-mail and in the panel, at least 30 days in advance, about any significant change to these terms (Art. 14(2) of Regulation (EU) 2022/2065). If you do not agree, you can terminate the contract free of charge before the change takes effect. The date of the last update is shown at the top of this page.

This contract is governed by Romanian law. Disputes are decided by the courts that have jurisdiction under the applicable rules; these terms do not change those rules.

Under Art. 1203 of the Romanian Civil Code, the following clauses have effect only if the Customer accepts them expressly and in writing, separately from the rest of these terms (for example by ticking a separate box when creating the account): Glanevo's right to suspend the service (section 11), Glanevo's right to terminate the contract unilaterally (section 11), the limitation of liability (section 14) and the choice of Romanian law (section 17).

Questions about these terms: info@glanevo.com. Glanevo SRL's identification details are on the Legal Notice page.