1. Digital delivery
Glanevo is an entirely digital service: there is no physical product, shipping or delivery. "Delivery" means giving you electronic access to the service. Once payment is confirmed, the subscription is activated immediately and we send a confirmation to the e-mail address you provided; you sign in to the panel with the password you chose yourself when creating the account. We never send passwords or other login credentials by e-mail. There are therefore no delivery times or shipping costs.
2. Activation and access
If the confirmation e-mail does not arrive (after checking your spam folder), or you cannot sign in, write to info@glanevo.com; access problems are dealt with as a priority. If you have forgotten your password, you can set a new one yourself from the sign-in page. The account is available for as long as the subscription is active; we announce planned maintenance in advance where possible.
3. Free trial
Every plan includes a 14-day free trial without a card, so you can try the service before paying. Glanevo is sold only for professional use (section 1 of the Terms of Use); the right of withdrawal that consumer law gives consumers therefore does not apply. Once you confirm an order, the subscription is activated immediately and payment is due for that billing period.
4. No refunds for the current billing period
Once a paid billing period has started, Glanevo does not refund it, not even in part for unused time or features. Use the free trial in section 3 to decide before you pay. Cancelling (section 6) takes effect at the end of the period already paid. This is the only financial consequence of ending the contract early; we charge no other fees and no switching charges.
5. Correction of billing errors
If you believe a charge results from an error on our side — for example a double charge or a technical fault during payment — report it to info@glanevo.com. Once the error is confirmed, we correct it and refund the amount charged in error to the same payment method.
6. Cancelling the subscription
You can cancel the subscription at any time in the panel. Cancellation takes effect at the end of the billing period already paid, and you can use the service until then. After the contract ends, your data remain available for export as described in section 12 of the Terms of Use, and we delete or anonymise them once you ask us to; data is not erased automatically when the contract ends.
7. Contact
For any question about delivery, access or billing: info@glanevo.com. Glanevo SRL's company details are on the Legal Notice page.