Affiliate Programme Agreement

1. Parties and scope

1.1. This Agreement is made between Glanevo SRL("Glanevo") and the individual or legal entity whose affiliate application has been approved (the "Partner").

1.2. Glanevo identification:

• Address: Str. Nicolae Corneanu Nr. 18, Caransebeș, Caraș-Severin County, 325400, Romania
• CUI: 40041255 · Trade Registry No: J2018000646113 (EUID: ROONRC.J2018000646113)
• Phone: +90 850 346 85 06 · E-mail: info@glanevo.com

1.3. This Agreement applies to Partners resident outside Türkiye. Partners resident in Türkiye are covered by a separate agreement in Turkish with the group company in Türkiye.

1.4. The subject of this Agreement is the Partner's promotion of the Glanevo salon management software and the commission payable for subscriptions attributed to the Partner. This Agreement creates no employment, agency, distribution, joint venture or representation relationship.

2. Definitions

2.1. Partner: a person whose application Glanevo has approved and to whom a Code has been issued.

2.2. Code / Link: the unique promotional code issued by Glanevo (format GLN-XXXXXX) and the sharing link carrying it.

2.3. Referred Salon:a business that registers with Glanevo through the Partner's Code or Link and is attributed to the Partner under clause 5.

2.4. Qualified Subscription: a subscription where the Referred Salon has moved from trial to a paid Glanevo plan and the fee has been actually collected.

2.5. Net Revenue: the subscription fee actually collected from the Referred Salon in the relevant period, less VAT and comparable indirect taxes, payment provider fees, refunds, chargebacks and cancellations. Hardware, message credit, setup and other one-off fees are excluded.

3. Joining the programme

3.1. Participation begins with an application. Information given in the application must be accurate and kept up to date.

3.2. Glanevo may reject an application without stating reasons. Acceptance occurs upon Glanevo's approval notice and issuance of the Code.

3.3. Glanevo aims to review applications within a target of 48 hours, and no later than 10 business days. This is a target, not a commitment; exceeding it does not constitute a breach of this Agreement.

3.4. Where a breach of clause 7 is suspected, Glanevo may suspendthe Partner's account for the duration of the investigation. Accruals are frozen and no payment is made during suspension.

3.5. The Partner must keep bank, tax and contact details current. Glanevo is not liable for payments that fail due to incorrect or outdated details.

4. Commission

4.1. The commission rate is 20% (default). Glanevo may set a different rate for an individual Partner; in that case the rate notified to the Partner in writing applies.

4.2. Commission is calculated on the Net Revenue of the Referred Salon (clause 2.5).

4.3. The commission period is 12 months from the date the Referred Salon becomes a Qualified Subscription. Entitlement for that Salon ends thereafter.

4.4. Commission accrues monthly: 20% of Net Revenue actually collected in that month. No upfront or lump-sum accrual is made.

4.5. No commission arises for any period in which the Referred Salon's subscription ends, is suspended or goes unpaid.

4.6. Refunds, chargebacks, cancellations and commission accrued in error are set off against accrued but unpaidcommission. Where no balance remains, the Partner refunds the overpayment upon Glanevo's notice.

4.7. No commission is calculated on: free periods, the discounted portion of coupon/discount amounts, tax amounts, payment provider costs, hardware and one-off fees.

5. Attribution

5.1. A referral begins with a click on the Partner's Code or Link.

5.2. A registration is attributed to the Partner when the Partner's Code is used for it, or when the visitor who arrived through the Partner's Link completes it in the same browser session. Where the visitor consents to marketing cookies, the attribution window may be extended to up to 30 days; Partners will be told when this feature is live.

5.3. The Partner has no claim against Glanevo for revenue not attributed under these rules (for example where the visitor registers in a later session).

5.4. First-click wins: where more than one Partner link is present for the same visitor, the earliest click within the window prevails.

5.5. A Code entered explicitly at registration overrides cookie or session attribution.

5.6. A Referred Salon is attributed to a Partner once only; repeat registrations create no further commission.

5.7. Glanevo's click and attribution records are the sole and final source. Where the Partner's own analytics differ, Glanevo's records prevail.

6. Accrual, statements and payment

6.1. Commission is aggregated in monthly periods running from the first to the last day of the calendar month.

6.2. Payment is made on the 15th of each month, for commission accrued in the preceding calendar month.

6.3. The minimum payout threshold is EUR 50. Balances below the threshold at period close are not paid out; they roll over and are paid once the threshold is reached.

6.4. Payment is made to the account the Partner has notified. The Partner is responsible for the accuracy of the account details.

6.5. For each payment the Partner receives a statement showing the period, gross commission, any statutory deduction and the net amount.

6.6. Invoicing and VAT (EU):

• Where the Partner acts as a business, payment is made against the Partner's own invoice issued to Glanevo SRL.
• Where both parties hold valid VAT identification numbers, the supply is treated as a cross-border B2B supply of services and the invoice is issued without VAT with a reverse-charge reference; the Partner is responsible for accounting for VAT in its own country.

6.7. Payment currency is EUR.

6.8. Transfer fees: fees charged by the sending bank or intermediary bank are borne by Glanevo; fees charged by the receiving bank or other intermediary banks are borne by the Partner.

6.9. The Partner must raise any objection to a statement within 14 days of receipt, in writing; a statement not objected to within this period becomes final.

7. Partner obligations and prohibitions

7.1. The Partner's statements about Glanevo must be accurate, current and not misleading. The Partner may not claim features, certifications or results the product does not have.

7.2. Prohibited conduct:

• Self-referral: referring oneself, one's own business, members of the same household or company, or accounts under one's own control.
• Fake or incentivised sign-ups: registrations with no genuine intent to use, automated or bulk registration, false identities; offering cash, gifts or similar incentives in exchange for signing up.
• Brand bidding: using "Glanevo" and its variants (including misspellings and phrases such as "glanevo price", "glanevo login") as search advertising keywords, or using the brand in ad headlines or display URLs.
• Domain and account impersonation: registering domains, subdomains, app names or social accounts containing "glanevo".
• Spam and unsolicited messaging: e-mail, SMS, WhatsApp or automated calls without consent; any sending contrary to applicable electronic communications law; bulk link-dropping in forums and comment sections.
• Discount promises: promising discounts, campaigns, free periods or prices not officially announced by Glanevo; offering or applying cashback from own commission. Cashback is not permitted under any circumstances.
• Commitments on Glanevo's behalf: entering into contracts, giving pricing, delivery or support undertakings, or appearing as a Glanevo employee or representative.
• Coupon and discount sites, and comparison pages built on the brand name.
• Promotion through unlawful, discriminatory, obscene or rights-infringing content.

7.3. The Partner must clearly disclose the commercial relationship in each channel (advertising/partnership label), in line with the advertising rules of the relevant country. This obligation rests with the Partner.

7.4. The Partner may not transfer the Code to a third party or create sub-affiliates without Glanevo's written consent.

8. Use of the brand

8.1. Glanevo grants the Partner a non-exclusive, non-transferable, non-sublicensable and revocable licence to use the Glanevo name and logo, for the term of this Agreement and solely to promote Glanevo.

8.2. The Partner must follow Glanevo's brand canon (logo files, colours, usage rules). The logo may not be altered, redrawn or combined with the Partner's own mark.

8.3. On termination, brand use ceases immediately; logos and links in published material must be removed within 7 days.

8.4. Glanevo reserves the right to review promotional material in advance and to request changes.

9. Data protection

9.1. The Partner is the controller of personal data it collects in its own channels and directs to Glanevo, and processes such data in accordance with the GDPR and other applicable law.

9.2. The Partner is responsible for obtaining and recording the consent of recipients of any commercial electronic communications it sends. Glanevo is not a party to those communications.

9.3. The Partner's dashboard shows only the information needed for the account and statements: clicks and conversions, conversion stage, date, period amounts and the masked e-mail address of the salon that registered (the domain is kept, e.g. ay****@example.com). The full address is not shown to the Partner. The Partner may use this information only to check its commission. Customer data of Referred Salons is never shared with the Partner.

9.4. Glanevo processes the Partner's identity, contact, tax and bank details for performance of the Agreement, financial-law compliance and fraud prevention. Details: Privacy Policy.

9.5. Each party keeps the other's business secrets confidential.

10. Term, termination and consequences of breach

10.1. The Agreement enters into force when the application is approved and runs for an indefinite term.

10.2. The Partner may terminate at any time on 30 days' written notice. Commission properly accrued up to termination is paid under clause 6.

10.3. Glanevo may terminate this Agreement or discontinue the programme on 30 days' notice; where the programme is discontinued entirely, the same period applies to all Partners.

10.4. Immediate termination for cause: Glanevo may terminate with immediate effect upon breach of clause 7, fraud, unlawful promotion or damage to the brand.

10.5. Consequence of breach: on termination under 10.4, commission accrued but unpaid that arises from or relates to the breach is cancelled; unlawfully paid commission is refunded. Glanevo's right to claim further damages is reserved.

10.6. On termination the Code and Links are deactivated; later registrations create no commission.

11. Limitation of liability and disclaimer

11.1. Glanevo does not warrant uninterrupted or error-free service, nor any level of conversion or earnings. Illustrative earnings figures are not binding.

11.2. Glanevo is not liable for indirect loss, loss of profit or loss of data. Intent, gross negligence and mandatory provisions are unaffected.

11.3. The Partner indemnifiesGlanevo against claims by third parties or authorities arising from the Partner's breach of clause 7.

12. Amendments and versioning

12.1. Glanevo may amend this Agreement. Each version carries a version number and date (e.g. v0.3 · 20.09.2026).

12.2. Amendments are notified to the Partner by e-mail and/or in the dashboard at least 30 days before they take effect.

12.3. Amendments to the Partner's disadvantage apply only once the Partner approves the new version in the dashboard. If the Partner does not approve it, the Agreement ends under 10.2 when the amendment takes effect, and commission accrued until then is paid.

12.4. Changes to the commission rate or period do not affect the remaining term of Referred Salons attributed before the effective date of the change.

13. Governing law and jurisdiction

13.1. This Agreement is governed by Romanian law.

13.2. Disputes are decided by the courts that have jurisdiction under the applicable rules.

13.3. Mandatory consumer-protection rules of the Partner's country of residence remain unaffected where the Partner qualifies as a consumer.

14. Notices

14.1. Notices are sent to the e-mail address given by the Partner in the application and are deemed served on the day of sending. Where a change of address is not notified, notice to the previous address remains valid.

14.2. Notices to Glanevo: info@glanevo.com and the postal address above.

14.3. Data protection requests: gdpr@glanevo.com