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Cancelling Subscription

How cancellation works: end of period, data retention and coming back.

Intermediate· 3 min read· Last updated: 2026-05-05· 11 people found this helpful
**1.** Settings → Subscription → Cancel. **2. Reason.** Not satisfied / price / a competitor / something else (anonymous feedback). **3. Confirmation.** Cancellation takes effect at the end of the period — you keep using the rest of the month you paid for. **4. Your data.** - Kept in the archive for 90 days — come back within that and everything loads as it was. - After 90 days it is anonymised or deleted, in line with data-protection law. **5. Request a PDF archive.** Download every appointment, customer and financial report as PDF or CSV. **6. Coming back.** Reopening the account is free within 90 days; after that it is a fresh sign-up. ⚠️ If several locations or colleagues use the account, tell them before you cancel.

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